At AC-AI, we are committed to protecting your privacy and maintaining the highest level of security and confidentiality when handling your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information, including your SMS data.

By using our website, services, or software, you agree to the practices described below.

1. Scope and Application

This Privacy Policy applies to all personal information collected through: Our website: ac-ai.net Communications or transactions via email, phone, or forms Any related services we provide, whether online or offline Personal information means any information about an identifiable individual, as defined under Canadian law. This includes but is not limited to your name, email address, phone number, company name, and any other information you provide to us.

2. Information We Collect

   We collect various types of information to provide and improve our services:

   Personal Information: Name, email address, phone number, business name, etc.

   Payment Information: Billing address, credit card or payment method details (handled via secure third-party payment processors).

   SMS Information: Message content, metadata, phone numbers (see Section 6).Technical Data: Browser type, device ID, IP address, access times, and cookies.

3. How We Use Your Information

We collect and use personal information for the following purposes: To provide and deliver our services To communicate with you, respond to inquiries, and provide support To send transactional or promotional communications (with your consent) To improve our website and offerings To ensure the security and integrity of our website and systems To comply with legal obligations and protect our legal interests We will not use your information for purposes other than those for which it was collected, except with your consent or as required by law.

4. Consent

By submitting your personal information to us, you consent to its collection, use, and disclosure as described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. To withdraw your consent, contact us at: [email protected]

5. Sharing of Information

We do not sell or rent your personal information. We may share it only with: Service providers who assist in delivering our services (e.g., payment processors, hosting services, email platforms) Legal or regulatory authorities when required to comply with applicable law or lawful requests A successor organization in the event of a merger, sale, or other corporate transaction, in accordance with applicable privacy laws All third-party providers are contractually bound to protect your personal information in accordance with Canadian privacy law. We do NOT share SMS data with third parties, except for our SMS service providers

(such as Twilio or equivalent) strictly for the purpose of delivering messages. These providers are bound by confidentiality and data protection obligations.

We do not sell or otherwise distribute your SMS content or associated metadata to third parties.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to: Improve your user experience Analyze website usage and performance Remember your preferences You may choose to disable cookies through your browser settings. However, doing so may impact your ability to use certain features of our website.

7. Data Retention and Storage

   We retain personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with applicable laws. When personal information is no longer needed, we will securely delete, anonymize, or destroy it. We store personal data in Canada or in other jurisdictions with adequate data protection standards. If data is transferred outside of Canada, we ensure it is protected with appropriate contractual and legal safeguards.

8. Security of Personal Information

   We implement reasonable administrative, technical, and physical security measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no system can be completely secure. We cannot guarantee absolute security of your data.

   9. Your Rights

   Under Canadian privacy laws, you have the right to: Access the personal information we hold about you Request corrections to inaccurate or incomplete information Withdraw consent to the collection or use of your data File a complaint with the Privacy Commissioner of Canada or your provincial privacy authority To exercise your rights, please contact us at: [email protected]

   10. Children’s Privacy

   Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us and we will delete it immediately.

   11. Third-Party Links

   Our website may contain links to external websites. We are not responsible for the privacy practices or content of such third-party sites. We recommend reviewing their privacy policies before providing any personal data.

   12. Changes to This Privacy Policy

   We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The revised policy will be posted on our website with an updated “Last Updated” date. Your continued use of our services constitutes acceptance of the revised policy.

   13. Contact Us

   If you have any questions about this Privacy Policy or your personal information, you may contact: AC-AI Email: [email protected] Phone: +1 833-686-4809. You may also contact the Office of the Privacy Commissioner of Canada: Office of the Privacy Commissioner of Canada 30 Victoria Street Gatineau, Quebec K1A 1H3 www.priv.gc.ca